This Privacy Policy applies to all information received by Throckmorton Theatre online and offline, including through our throckmortontheatre.org website, any related sites, applications or online services offered by Throckmorton Theatre, as well as via any electronic, written or oral communications. Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect your Personal Information. We will never share your Personal Information with anyone except as described in this Privacy Policy. If you do not accept this Privacy Policy, please do not share your Personal Information with us. We reserve the right to make changes to this Privacy Policy from time to time. 

WHAT INFORMATION WE COLLECT FROM YOU 

PERSONAL INFORMATION 

Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while interacting with Throckmorton Theatre. Generally, we collect Personal Information such as name, address, payment information, email or phone number, to identify you when you make ticket purchases or other purchases, make a donation, fill out surveys, sign up for classes, correspond with us, sign up for memberships or subscriptions, post comments on our website or social media or otherwise volunteer information about yourself. 

INFORMATION YOU PROVIDE TO US 

We may collect and maintain information including your name, email address, mailing address, telephone number, ticket or selection information, donation amounts (if applicable), credit card number (or other financial information you provide), and passwords. If you cancel an order or do not complete an order in some cases we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order. 

For customers enrolling in classes. If you enroll in a Throckmorton Theatre class we may collect and maintain your name, email address, mailing address, telephone number, the class selection(s), emergency contact name and phone number, medical information, date of birth, credit card number (or other payment information), and passwords. If you purchase a class for a person other than yourself (including a child) we will also keep similar information  about them, and about their relationship to you. 

INFORMATION COLLECTED THROUGH TECHNOLOGY 

Web Beacons. Throckmorton Theatre may use a variety of technical methods for tracking purposes, including Web beacons. Web beacons are small pieces of data that are embedded in web pages and emails. We may use these technical methods in HTML emails that we send our users to determine whether they have opened those emails and/or clicked on links in those emails. The information from use of these technical methods may be collected in a form that is personally identifiable. 

USE AND DISCLOSURE OF PERSONAL INFORMATION 

USE OF PERSONAL INFORMATION 

We use Personal Information, as disclosed in this Privacy Policy, in order to fill your ticket or merchandise orders and process your donations and class requests, to communicate with you about your orders, donations and class enrollment, or other requests and to send you informational and promotional materials, including about upcoming Throckmorton Theatre productions, classes and events. In addition, we may use Personal Information to learn more about our community so we can improve our class offerings, our community outreach, our funding campaigns and our programming. Specific examples of how we may use your information that we collect are as follows: 

Notices to Recipients Regarding Orders or other Requests. If you have made a purchase or donation, we may use your Personal Information to send one or more emails regarding your order or donation, including regarding customer service issues. We may also telephone you regarding fulfillment of your order. 

Newsletters & Promotional Emails; Opt-Out Option. We may offer free electronic newsletters and promotional emails regarding upcoming productions, events and/or services. We may use your Personal Information to send you newsletters and emails periodically listing current productions or other information about our season, our services, our classes or other items available for purchase or enrollment on our Website or from our marketing partners or sponsors. However, you have the choice to opt out of receiving such newsletters and promotional emails by sending an email to us at:

Unsubscribe@142throckmortontheatre.org

and/or following the instructions at the bottom of our promotional email. 

Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us unless you opt back in to receiving such communications directly. 

Contact Information. If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. We may collect this information in a file specific to you. In addition, if you provide us feedback through the Website, by email or by calling us, we may ask for your name and email address in order to send you a reply. You may contact us at Marketing@142throckmortontheatre.org to request the removal of this information from our database. 

DISCLOSURE OF PERSONAL INFORMATION 

General Rule. Except as otherwise stated in this Privacy Policy, we do not share, sell, trade or rent your Personal Information to others. We may, however, disclose your Personal Information to our third party service providers, including companies we retain as consultants to conduct research on our behalf. These third parties may not use your Personal Information other than to provide the services requested by us. For example, we will release your credit card number to our payment service provider to facilitate your payment and we will release your name and mailing address information to the mail or delivery service to deliver and track tickets or products that you ordered for delivery. In addition, we may use aggregated (non-personally identifiable) statistics about our customers, sales, traffic patterns and related Website information and we may provide this aggregated data to third parties we work with. We reserve the right to use or disclose non-personally identifiable data in any manner. 

Enforcement of Law and/or Terms of Use. From time to time, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. 

Change in Control. We will transfer your Personal Information if Throckmorton Theatre is acquired by or merged with another organization. In such event, Throckmorton Theatre will use reasonable efforts to notify you (either by posting notice on the Website or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy, provided however, in the event Throckmorton Theatre fails to notify you, your Personal Information will still be transferred but subject to this Privacy Policy. 

Transactional Communications If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed. It is important to keep us updated with your most current contact information if you want to be sure to receive appropriate transactional information such as receipts for purchases. 

SAFEGUARDING YOUR PERSONAL INFORMATION 

OUR SECURITY MEASURES 

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and may use it to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Although Throckmorton Theatre uses reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. 

PROTECTING YOURSELF 

You are solely responsible for safeguarding and maintaining the secrecy of any User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. Our Website and Social Media platforms may contain links to third parties who may collect information directly from you. Throckmorton Theatre has no responsibility or liability for these independent sites and is not responsible for the privacy practices or the content of such websites nor does Throckmorton Theatre make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them. 

You may ask us in writing via mail or email at marketing@142throckmortontheatre.org  to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes. 

GENERAL

CHANGES TO OUR POLICY 

Throckmorton Theatre reserves the right to modify or supplement this Privacy Policy at anytime. Please review this Privacy Policy often to review any changes that may affect our use of your Personal Information. Your continued use of the Website or our other digital services, or other means by which you communicate Personal Information to us, once the revised Privacy Policy has been posted on the Website, affirms your agreement to such changes. 

CHILDREN, PARENTAL CONSENT POLICY 

The Children’s Online Privacy Protection Act imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personal Information from children under the age of 13. We will collect children’s Personal Information only in the event that they are being registered for a class by an adult. We want to let you know that it currently is our policy not to collect Personal Information from any person under 13 because children are not permitted to provide Personal Information directly to us, and we request that children under the age of 13 not submit any Personal Information to us via the Website or other means. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase online. If we learn that we have inadvertently gathered Personal Information from children under 13 directly, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information. 

CALIFORNIA RESIDENTS 

California residents may choose to request certain information as required by law from time to time, regarding our disclosure of Personal Information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose Personal Information collected online to a third party for directing marketing without your prior approval. To make a request or to opt out at any time, please contact us by sending an email to marketing@142throckmortontheatre.org or by using the other contact information provided below. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes. 

USERS OUTSIDE THE UNITED STATES 

The Website and the services upon which the Website is hosted are located in the United States and are intended only to be used by individuals in the United States. Personal Information you submit using the Services will be transferred to and stored in the United States. By visiting the Website and submitting Personal Information, you authorize this transfer. 

CHANGES/CONTACT US 

If you have any questions about this Privacy Policy, our Website and other digital media, or would like to request changes to your Personal Information that Throckmorton Theatre has collected, please contact us by sending a letter or email to: 

marketing@142throckmortontheatre.org

or

Privacy Policy Inquiries Throckmorton Theatre, PO Box 1058, Mill Valley CA 94942

Last updated on August 25, 2022.